New members first visit will typically be scheduled 3-7 days from the time of enrollment. In most cases, we cannot see new patients within 48 hours of enrollment.

Once your care is established, we can typically see existing members same or next-day for urgent matters.

Payment of your initial fees (first-month membership and any enrollment fee) needs to be paid prior to your first visit or before any healthcare services are rendered. You may provide credit card on the enrollment form but this will not be charged automatically.

Our membership fees are paid monthly until notice of cancelation is given. We require that you set this up on auto-payment with a credit/debit card or checking account on your preferred day.

Membership fees are not adjusted or waived based on the services received, or lack thereof.

We do not require members to sign any contracts that commit them to a certain period of membership. Memberships are structured monthly and ongoing but must be paid ongoing in order to maintain service with us. A minimum of the first month of membership and a registration fee are paid upfront and are non-refundable. If you decide to cancel and have a balance of prepaid membership fees remaining, a pro-rated refund will be given to you based upon the date of cancellation.

No, we do not have income or health guidelines for joining. Our fees are the same regardless of income, insurance arrangement, level of health, or utilization of our services.

We offer some services without a membership fee, but sick care and chronic disease management require a membership plan.

We do allow people to switch plans types with the following rules:

• Require 30 days notice--will not change until next month's billing cycle.

• May only change membership type once in a three year period.